COVID-19 (coronavirus) UPDATE: BluePearl Pet Hospital in Jacksonville is OPEN and has a new safety protocol in place to help us keep you, your pets and our hospital teams safe. COVID-19 Drop-off Policy: Curbside MethodFor all clients• When you arrive at the parking lot, please call our front desk at:Jacksonville – 904.646.1287Orange Park – 904.278.0287Gainesville – 352.672.6718• Our customer service representative will ask you about your pet’s symptoms. If we determinethat the situation is critical, we will get your verbal authorization for emergency care.• We will ask for your information, your pet’s information, your vehicle make and model.• Our technician will come to your vehicle and speak to you through the window (more than 6-foot distance) to confirm your information and inform you of the next steps. You will beinstructed to either drop off your pet or stay in the car while your pet is being taken into thehospital for assessment.• Using a disposable pen, you will be asked to sign the authorization to treat your pet. Your petwill be removed from your vehicle in a secured carrier or double-leashed.• Our technician will take your pet into the main hospital for assessment.• Your pet will be brought to the treatment area and assessed. We will determine if your petneeds to stay hospitalized for diagnostics or can be treated and released to you.• Our medical team will call you with initial findings and secure authorization fordiagnostics/treatment/hospitalization.• You will receive a verbal estimate over the phone.• Payment information will be taken at the time of the intake or discharge via a credit card that ishandled with gloves, swiped into the machine and placed in a zipped plastic bag and returned toyou. Virtual payments will be taken when possible.At BluePearl, the health and safety of our patients, staff, and community is our number one priority. Please be assured that while we are taking extra precautions to reduce the spread of COVID-19 (coronavirus), we are still committed to providing exceptional care to your pet.Over the past few weeks, we have taken several precautionary steps in our hospitals and are carefully monitoring the health and well-being of our staff. To assist us in our prevention efforts, we ask that you please consider the following precautions concerning both appointments and emergency situations: If you are experiencing flu-like symptoms or are quarantined due to potential COVID-19 exposure, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps.--About Our HospitalOur BluePearl animal hospital in Jacksonville was formerly known as Affiliated Veterinary Specialists and North Florida Veterinary Specialists.Our hospital is equipped with specialized tools and technology for life-saving care, including a CT scanner, MRI, ultrasound, in-house lab work, an advanced surgical suite, blood products, oxygen therapy, electrocardiogram and fluoroscopy. We are fully equipped as a 24 hour emergency animal hospital.